{"best_for":["Customer support teams","Workforce managers","Support operations leaders","Teams using BPO partners"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/assembled","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/assembled.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-005.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Assembled (https://aitoolsforbusiness.ai/assembled)"},"features":["AI Workforce Management: Includes ML-based forecasting and AI-powered scheduling to help align staffing with predicted demand.","AI Agents: Autonomous agents for voice, chat, and email channels designed to resolve inquiries by connecting to internal databases and APIs.","AI Copilot: An assistant for human agents that provides drafted replies, real time translation, and knowledge base search.","Real-time Adherence Monitoring: Provides a view of agent states across support channels to help inform intraday management changes.","Vendor Management: Tools for coordinating with BPOs, including capacity planning and billing reports to track billable events.","Agentic Workflows: Supports multi-step autonomous processes such as order tracking and password resets."],"freshness_status":"fresh","name":"Assembled","pricing_note":"Pricing varies by module: AI agents start at $0.65 per conversation, AI Copilot starts at $35 per month per agent, and Workforce Management starts at $25 per month per agent plus a platform fee.","pricing_url":"https://assembled.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-07T16:53:41.102Z","secondary_categories":[],"short_description":"Assembled is a support operations platform that combines workforce management tools with AI-powered issue resolution for support teams.","slug":"assembled","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/assembled","use_cases":["Omnichannel Staffing Planning: Using ML forecasting to predict ticket volume and automatically generate schedules to meet SLA targets.","Autonomous Ticket Resolution: Deploying AI agents to handle routine phone, chat, and email inquiries.","Agent Productivity Support: Using AI Copilot to help agents find policy information and draft responses in the company brand voice.","BPO Performance Oversight: Integrating BPO schedules and billing to gain visibility into external vendor performance and costs."],"website_url":"https://assembled.com/"}