{"best_for":["Customer support teams","BPO companies","Contact center managers","Quality assurance leads"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/agentassist","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/agentassist.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-001.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: agentassist (https://aitoolsforbusiness.ai/agentassist)"},"features":["Automated QA: Scores 100% of interactions using customizable scorecards and provides scoring rationale.","Conversation Analytics: Includes a search engine with over 20 filters to extract trends and insights from transcribed conversations.","Real-Time Assist: Provides contextual prompts to agents during live calls to support productivity.","Call Summarization: Generates summaries of calls to reduce the need for manual post-call notes by agents.","Sentiment Analytics: Tracks customer emotions and how they trend throughout the duration of a call.","Case Management: Flags specific calls and creates cases for review based on compliance, fraud, or risk alerts."],"freshness_status":"fresh","name":"agentassist","pricing_note":"Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.","pricing_url":null,"primary_category":"Customer Support","profile_last_verified":"2026-06-04T06:39:21.025Z","secondary_categories":[],"short_description":"AgentAssist is a generative AI platform for contact centers that provides conversation analytics, automated quality assurance, and real-time agent support.","slug":"agentassist","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/agentassist","use_cases":["Quality Assurance Automation: Using automated scorecards to evaluate all customer interactions instead of manual sampling.","Compliance and Risk Monitoring: Setting up alerts and notifications to identify and review calls related to fraud or regulatory policies.","Agent Performance Coaching: Conducting 1:1 coaching sessions using data from the agent portal and interaction analytics.","Customer Insight Extraction: Analyzing call classifications to understand the primary reasons customers are contacting the support center."],"website_url":"https://agentassist.com/"}